As South Africa makes plans to ease the lockdown, Eskom has released in a statement that they will start meter readings again, beginning with the Gauteng province this week.
The suspension of meter readings was initiated in March 2020 to ensure they comply with the national lockdown and to contain any possible spread of COVID-19.
Due to the suspension of readings, this meant that customers from March until now were charged on an “estimated” unit basis, the estimated consumption had been calculated from historical data.
Shock bill to come?
During the lockdown period, citizens have increasingly used their appliances and devices where normally they would disabled, this could be from when you are out of the house or working.
Increased consumption throughout the day could shock citizens when they receive their next bill as estimated usage could be inaccurate based on your latest usage. The estimated data would be used as a safety blanket for Eskom to continue charging their customers a fair price, however, any usage over the estimation will have to be paid.
Customers urged not to worry
Eskom has urged customers not to worry about the risks of their employee’s entering the home as they have equipped all their employees with personal protective equipment (PPE).
“Eskom would like to reassure customers that its employees are equipped with their regular personal protective equipment (PPE), as well as the COVID-19 protocols of maintaining a social distance”
“Preventative hygiene measures will also be adhered to by our employees and contractors,” says Eskom.
Continue as you were…
If you are a customer that can submit their own meter readings then Eskom has expressed that you continue to do so according to your billing cycles that have been given on your statement.
“Eskom continues to prioritise and respond to power failures, any emergencies posing a danger to the public, such as low-hanging conductors, essential maintenance and prepaid token-related enquiries.” says Eskom